{"id":22320,"date":"2025-11-11T09:03:56","date_gmt":"2025-11-11T09:03:56","guid":{"rendered":"https:\/\/honeywellpluggedin.ca\/?page_id=22320"},"modified":"2025-11-11T09:45:30","modified_gmt":"2025-11-11T09:45:30","slug":"honeywell_support_heaterproducts","status":"publish","type":"page","link":"https:\/\/honeywellpluggedin.ca\/fr\/honeywell_support_heaterproducts\/","title":{"rendered":"Heaters Support"},"content":{"rendered":"

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Heaters<\/h1>\n

Below you will find Owner’s Manuals, FAQs and How To videos for all of our Honeywell heaters.<\/p>\n

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Owner’s Manuals<\/h2>\n

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UberHeat\u00ae 5 & UberHeat\u00ae Plus Owner’s Manual (HCE210\/HCE220)<\/a><\/p>\n

ThermaWave\u2122 6 (HCE870)<\/a><\/p>\n

HZ-7300 Owners Manual<\/a><\/p>\n

360\u00ba Surround Heat\u00ae Heater Owner’s Manual (HHF360 and HHF370 series)<\/a><\/p>\n

Energysmart Electric Radiator (HZ-789) Owner’s Manual<\/a><\/p>\n

HZ-960-970-980 Owners Manual<\/a><\/p>\n

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HCE100 Owners Manual<\/a><\/p>\n

HHF250 Owners Manual<\/a><\/p>\n

HHF260 Owner’s Manual<\/a><\/p>\n

HCE311-322-323 Owners Manual<\/a><\/p>\n

HCE840 Owners Manual<\/a><\/p>\n

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Ceramic Tower Heaters (HCE300 Series) Owners Manual<\/a><\/p>\n

TurboForce Heater Fan (HHF550, HHF565) Owners Manual<\/a><\/p>\n

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General Product FAQs<\/h2>\n

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How do I setup my heater?<\/h3>\n

Simply unpack heater and save all packaging materials for off-season storage. Place the heater on a firm, level, open surface, free from obstructions and at least 3 feet (0.9m) away from any wall or combustible material. Do not use on an unstable surface such as bedding or deep carpeting. Be sure the heater is not in a position where it may be tripped over by children or pets.<\/p>\n

You may also refer to our how to use videos.<\/p>\n

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Where is the best place to put my heater?<\/h3>\n

Place the heater on a firm, level, open surface, free from obstructions and at least 3 feet (0.9m) away from any wall or combustible material. Be sure the heater is not in a position where it may be tripped over by children or pets.<\/p>\n

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Where can I find replacement parts?<\/h3>\n

Please reach out directly to our Consumer Relations department at 1-800-477-0457 or email: ConsumerRelations@HelenofTroy.com. Please be sure to have your product model number for reference. You can find the model number on the bottom of the unit or on the box in came in<\/p>\n

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How do I set the temperature or thermostat?<\/h3>\n

Each device has a different way to set the temperature\/thermostat. Please review your Owner\u2019s Manual for your device settings. Owner’s mauals can be found above on this page or on your products detailed page. <\/p>\n

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What does it mean when my unit beeps, then stops heating?<\/h3>\n

There are 2 reasons that this may happen.<\/p>\n

    \n
  1. Your tip over switch has been activated. Right the tipped over heater and turn the unit On. The device will reset.<\/li>\n
  2. The sensor that detects the temperature has become compromised and the device will not work anymore. If this happens please contact our Consumer Relations department at 1-800-477-0457 or email: ConsumerRelations@HelenofTroy.com.<\/li>\n<\/ol>\n

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    What does an E1 error mean?<\/h3>\n

    The E1 error code indicates that there is a malfunction with the tip-over switch on the unit. You will no longer be able to operate your unit. If this happens, please contact our Consumer Relations department at 1-800-477-0457 or email: ConsumerRelations@HelenofTroy.com.<\/p>\n

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    Why does my unit randomly shut down?<\/h3>\n

    There may be different reasons why your heater has shut down. Here are some things to check:<\/p>\n

      \n
    • Be sure it is plugged in and that the electrical outlet is working.<\/li>\n
    • Check for any obstructions. If you find an obstruction, turn the heater OFF and unplug it. Allow the heater to cool completely, then remove the obstruction. Wait at least 10 minutes, then re-plug the heater in.<\/li>\n
    • Check your Thermostat Control setting. The unit may simply be off because you have reached your desired heat setting.<\/li>\n
    • One of your safety features may have been activated. Read your Owner\u2019s Manual or check out our Safety Matter support page to see which safety features your device is equipped with.<\/li>\n<\/ul>\n

      [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_4,3_4″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb15px|2em|15px|2em|true|true\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb module_class=\u00a0\u00bbsupports_detailed_page_FAQ\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″][et_pb_column type=\u00a0\u00bb1_4″ _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_column][et_pb_column type=\u00a0\u00bb3_4″ _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

      Why does my unit continue to blow air after the heat level has been reached or it’s been turned off?<\/h3>\n

      In order to continue circulating heated air, once our heater fans reach the desired heat level or temperature selected the fan will continue to blow heated air.<\/p>\n

      After pressing the power button to turn off, the unit will continue to blow air to cool down the internal components.<\/p>\n

      [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_4,3_4″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb15px|2em|50px|2em|false|true\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb module_class=\u00a0\u00bbsupports_detailed_page_FAQ\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″][et_pb_column type=\u00a0\u00bb1_4″ _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_column][et_pb_column type=\u00a0\u00bb3_4″ _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

      My heater was running fine and now won\u2019t run, what should I do?<\/h3>\n

      Your heater may be equipped with a tip-over switch that will shut the heater off when not level. Be sure that the heater is on a flat surface and that tip-over switch is not engaged on the bottom. Because heaters are running at such high wattage, inconsistencies in power could trip an internal breaker. Try unplugging the unit and leaving it unplugged for about 20 minutes. This should reset the unit. Also, if there is more than one heater connected on the same circuit in the house, it could trip the circuit breaker and shut the unit and other appliances connected on that circuit.<\/p>\n

      [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f5f5f5″ custom_padding=\u00a0\u00bb15px|2em|15px|2em|true|true\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb|||3em|false|false\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb header_2_font_size=\u00a0\u00bb28px\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″ module_class=\u00a0\u00bbsupports_detailed_page_Videos\u00a0\u00bb]<\/p>\n

      How To Use Videos<\/h2>\n

      [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_4,1_4,1_4,1_4″ _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f5f5f5″ custom_padding=\u00a0\u00bb15px|2em|15px|2em|true|true\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_4″ _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_video src=\u00a0\u00bbhttps:\/\/www.youtube.com\/watch?v=jUiX4zfgNGw\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_video][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4″ _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_video src=\u00a0\u00bbhttps:\/\/www.youtube.com\/watch?v=Pdir-61OoAM\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_video][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4″ _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_video src=\u00a0\u00bbhttps:\/\/www.youtube.com\/watch?v=jU_GjXDW9Mw\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_video][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4″ _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_video src=\u00a0\u00bbhttps:\/\/www.youtube.com\/watch?v=AdYc7dWEHMQ\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_video][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

      Heaters Below you will find Owner’s Manuals, FAQs and How To videos for all of our Honeywell heaters.Owner’s ManualsUberHeat\u00ae 5 & UberHeat\u00ae Plus Owner’s Manual (HCE210\/HCE220) ThermaWave\u2122 6 (HCE870) HZ-7300 Owners Manual 360\u00ba Surround Heat\u00ae Heater Owner’s Manual (HHF360 and HHF370 series) Energysmart Electric Radiator (HZ-789) Owner’s Manual HZ-960-970-980 Owners ManualHCE100 Owners Manual HHF250 Owners […]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-22320","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nHeaters Support - Honeywell Plugged In CA<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Heaters Support - Honeywell Plugged In CA\" \/>\n<meta property=\"og:description\" content=\"Heaters Below you will find Owner's Manuals, FAQs and How To videos for all of our Honeywell heaters.Owner's ManualsUberHeat\u00ae 5 & UberHeat\u00ae Plus Owner's Manual (HCE210\/HCE220) ThermaWave\u2122 6 (HCE870) HZ-7300 Owners Manual 360\u00ba Surround Heat\u00ae Heater Owner's Manual (HHF360 and HHF370 series) Energysmart Electric Radiator (HZ-789) Owner's Manual HZ-960-970-980 Owners ManualHCE100 Owners Manual HHF250 Owners […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/honeywellpluggedin.ca\/honeywell_support_heaterproducts\/\" \/>\n<meta property=\"og:site_name\" content=\"Honeywell Plugged In CA\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-11T09:45:30+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/honeywellpluggedin.ca\/honeywell_support_heaterproducts\/\",\"url\":\"https:\/\/honeywellpluggedin.ca\/honeywell_support_heaterproducts\/\",\"name\":\"Heaters Support - 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